FAQ
What is SpaceSwap?
SpaceSwap is a shipping platform where a community of 30 trusted members globally helps you shop internationally. We connect you with our travelers who can carry your purchases from global brands directly to you in Lebanon.
How does SpaceSwap work?
Our members, frequent travelers, offer to utilize their spare luggage space to carry items. Residents list their desired products from international brands, and we match them with our best-fit traveler for the delivery.
Is SpaceSwap safe to use?
Absolutely. Trust and safety are our cornerstones. Each traveler has been rigorously verified, and we track all deliveries. We provide extensive guidelines and support to facilitate secure and reliable transactions.
Can I send items provided by an individual through SpaceSwap?
No, our policy ensures the highest safety standards. We only accept items ordered from recognized online stores or collected from official retail outlets, avoiding unverified individual exchanges.
All items must be either:
How much does it cost to send an item with SpaceSwap?
The cost depends on the size of the item and the traveler's route. We offer a range of prices to fit various items, from small parcels to larger luggage spaces.
What items can I send with SpaceSwap?
You can send most items that fit within the size and weight restrictions of standard luggage. We prohibit the shipment of illegal, dangerous, or perishable items.
Can I use SpaceSwap for international shipping?
SpaceSwap primarily facilitates international shipping for residents in Lebanon who wish to order items from abroad. This service is readily available and provides a convenient way for Lebanese residents to access a wide range of products not easily obtainable locally.
How do I pay for the service?
All payments for Space Swap services must be made upfront. This policy ensures a smooth and secure transaction process for both travelers and residents. You can make payments via credit card through our secure online system. For residents in Lebanon, there's the option to pay in cash, and Space Swap will complete the online order for you. This upfront payment policy is in place to confirm bookings and arrangements immediately, ensuring that both parties are committed to the transaction.
What if my item is lost or damaged?
At Space Swap, while we don't offer our own insurance, we adhere to the airline's policies for lost or damaged luggage. Should an item go missing or suffer damage during transit, we will guide you through the airline's compensation claim process according to their specific guidelines.
It's important to note that for highly valuable items, it is mandatory for travelers to carry these in their carry-on luggage. This is not just a recommendation but a requirement to enhance the security and accountability of such valuables. Carry-on luggage, closely monitored and kept with the traveler, significantly minimizes the risk of loss or damage.
Who do I contact for support or more questions?
Our customer service team is available to assist you with any inquiries. Contact us through the support section on our website or at spaceswap.me@gmail.com.
SpaceSwap is a shipping platform where a community of 30 trusted members globally helps you shop internationally. We connect you with our travelers who can carry your purchases from global brands directly to you in Lebanon.
How does SpaceSwap work?
Our members, frequent travelers, offer to utilize their spare luggage space to carry items. Residents list their desired products from international brands, and we match them with our best-fit traveler for the delivery.
Is SpaceSwap safe to use?
Absolutely. Trust and safety are our cornerstones. Each traveler has been rigorously verified, and we track all deliveries. We provide extensive guidelines and support to facilitate secure and reliable transactions.
Can I send items provided by an individual through SpaceSwap?
No, our policy ensures the highest safety standards. We only accept items ordered from recognized online stores or collected from official retail outlets, avoiding unverified individual exchanges.
All items must be either:
- Ordered online from a reputable source and sent directly to the traveler's address.
- Picked up in person by the traveler from an official retail outlet.
How much does it cost to send an item with SpaceSwap?
The cost depends on the size of the item and the traveler's route. We offer a range of prices to fit various items, from small parcels to larger luggage spaces.
What items can I send with SpaceSwap?
You can send most items that fit within the size and weight restrictions of standard luggage. We prohibit the shipment of illegal, dangerous, or perishable items.
Can I use SpaceSwap for international shipping?
SpaceSwap primarily facilitates international shipping for residents in Lebanon who wish to order items from abroad. This service is readily available and provides a convenient way for Lebanese residents to access a wide range of products not easily obtainable locally.
How do I pay for the service?
All payments for Space Swap services must be made upfront. This policy ensures a smooth and secure transaction process for both travelers and residents. You can make payments via credit card through our secure online system. For residents in Lebanon, there's the option to pay in cash, and Space Swap will complete the online order for you. This upfront payment policy is in place to confirm bookings and arrangements immediately, ensuring that both parties are committed to the transaction.
What if my item is lost or damaged?
At Space Swap, while we don't offer our own insurance, we adhere to the airline's policies for lost or damaged luggage. Should an item go missing or suffer damage during transit, we will guide you through the airline's compensation claim process according to their specific guidelines.
It's important to note that for highly valuable items, it is mandatory for travelers to carry these in their carry-on luggage. This is not just a recommendation but a requirement to enhance the security and accountability of such valuables. Carry-on luggage, closely monitored and kept with the traveler, significantly minimizes the risk of loss or damage.
Who do I contact for support or more questions?
Our customer service team is available to assist you with any inquiries. Contact us through the support section on our website or at spaceswap.me@gmail.com.